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Common Issues

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App Performance

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App Unable to Take Photos

1. Check camera permissions in iOS Settings > MovingBox
2. Restart your device
3. Ensure you have sufficient storage space
4. Try using the “Choose from Library” option instead

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Item Recognition

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AI Not Recognizing Items Correctly

1. Ensure good lighting when taking photos
2. Center the item in the frame with minimal background clutter
3. Try manual entry if the AI struggles with unusual items

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Recognition Taking Too Long

1. Check your internet connection (AI processing requires internet)
2. Try switching between Wi-Fi and cellular data
3. Cancel and retry if processing exceeds 30 seconds
4. Use manual entry temporarily if issues persist

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Data Management

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Items Disappeared from Inventory

1. Check your filters - you may have active filters hiding items
2. Try the search function to locate specific items

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Account & Subscription

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Subscription Not Activating

1. Verify your purchase in Settings > Subscriptions
2. Check that Apple payments are working on your account
3. Restore purchases in Settings > Subscription Settings > Restore

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Connectivity Issues

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App Won’t Connect to Internet

1. Check your device’s internet connection
2. Try switching between Wi-Fi and cellular data
3. Toggle Airplane mode on and off
4. Restart your router if using Wi-Fi