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Last updated: September 26, 2026
MovingBox (“we,” “our,” or “us”) is owned and operated by Mothersound LLC, a company registered in Illinois, USA. Our business address is 119 S Western Ave Unit 1 #291 Chicago, IL 60612. This Privacy Policy explains how we collect, use, and safeguard your information when you use our iOS application MovingBox (the “App”) and our related web subscription checkout.

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Information We Collect

  • Photos and images you take or upload
  • Item descriptions and details
  • Location names and labels
  • Home inventory information
  • Information you choose to send when contacting support, such as your email address, message, screenshots, or subscription Customer ID
  • Your email address and the billing information requested when you use web subscription checkout
We use TelemetryDeck analytics and Sentry to collect anonymous usage and performance data about how you interact with our App. This includes:App Interaction Events:
  • App launch events
  • Tab selection and navigation patterns
  • Inventory management actions (adding/deleting items)
  • Location and label management actions
  • AI feature usage (camera and photo analysis)
Performance Data:
  • App crashes and errors
  • Performance metrics
  • Technical diagnostics
We use RevenueCat to manage MovingBox Pro purchases and subscriptions. RevenueCat processes purchase and subscription records, a randomly generated app user identifier, and technical information to validate purchases, restore purchases, provide Pro access, and help us understand subscription performance. Technical information includes device and operating-system information, app activity timestamps, and country information associated with transactions or derived from the network connection.MovingBox uses RevenueCat’s automatically generated identifier rather than requiring a MovingBox account. This identifier is pseudonymous: it connects activity to a RevenueCat customer record even though it does not contain your name or email address. If you share your Customer ID with us for support, your correspondence can connect that record to your contact information.If you purchase through our web checkout, RevenueCat manages subscription billing and Stripe processes the payment. The checkout collects your email address, purchase and payment information, and any billing address details needed to complete the transaction. Your email is used for purchase receipts, subscription service messages, and access to subscription management. Payment-method details are handled by Stripe; RevenueCat does not directly handle or store credit-card information.When a web purchase is associated with the App, its purchase record and billing email can be connected to the App’s RevenueCat customer record. These records can therefore be linked to you even though the App uses an automatically generated identifier and does not require a MovingBox sign-in.
When Apple Ads measurement is enabled in a version of MovingBox, the app sends an Apple AdServices attribution token to RevenueCat. RevenueCat uses the token to request attribution from Apple and associates the returned campaign information with its customer record. We use this information to understand which Apple Ads campaigns lead to downloads and subscriptions.This measurement uses Standard attribution data without requesting App Tracking Transparency permission or collecting Apple’s advertising identifier (IDFA). Attribution is associated with a pseudonymous customer record in RevenueCat; it is not limited to anonymous aggregate reports. RevenueCat does not send subscription lifecycle events to Apple Ads through this integration.
MovingBox offers different processing paths depending on the feature, your selected provider, and what is available on your device:
  • On Device Apple Intelligence processes eligible single-item photos on your device.
  • Private Cloud Compute is an Apple provider path for eligible single-item photos. It requires network access; if it loses connectivity during a request, MovingBox retries on device when that option is available.
  • Google Gemini Flash via OpenRouter processes multi-item and video analysis, and may process single-item analysis when Gemini is selected or no Apple provider is available. Photos and extracted video frames are securely transmitted through our authentication layer for that processing.
Provider availability depends on device and iOS capabilities. MovingBox does not silently switch a failed Apple single-item request to Gemini. The separate services involved in each path have their own privacy terms and practices.

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How We Use Your Information

Core Functionality

  • To provide home inventory management services
  • To enable AI-powered item recognition
  • To organize and categorize your items

App Improvement

  • To analyze app performance and user experience
  • To identify and fix technical issues
  • To develop new features based on usage patterns

Performance Monitoring

  • To identify and fix crashes and errors
  • To optimize app performance and stability
  • To prioritize technical improvements

User Support

  • To assist with troubleshooting issues
  • To improve our support response
  • To maintain app quality and reliability

Purchases and Subscriptions

  • To validate and restore purchases
  • To provide access to MovingBox Pro
  • To process web subscription billing and send receipts and subscription service messages
  • To understand subscription performance

Apple Ads Measurement

  • When enabled, to measure which Apple Ads campaigns lead to downloads and subscriptions
  • To evaluate campaign performance

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Data Storage and Security

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Our Commitment to Security

MovingBox employs industry-standard security measures to protect your data. We regularly review our practices to ensure your information remains secure.

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Storage Methods

  • Local Storage: Your inventory data is primarily stored locally on your device
  • CloudKit: Premium users’ data is backed up to CloudKit (iCloud)
  • Analytics Data: All analytics data collected through TelemetryDeck is anonymous
  • Crash Reports: Crash data collected through Sentry contains technical information but no personally identifiable information
  • Subscription Records: RevenueCat stores purchase and subscription information separately from your inventory, associated with its customer identifier. Web purchase records can also include your billing email, and Stripe maintains payment records for web checkout. When Apple Ads measurement is enabled, attribution information is associated with the RevenueCat customer record.

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Secure OpenRouter Integration

We use AIProxy to securely authenticate your device to OpenRouter:

  • All communication between the app and OpenRouter is routed through AIProxy
  • No API keys are stored in the app itself, enhancing security
  • AIProxy acts as a secure intermediary between your device and OpenRouter

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Data Encryption

All data transmissions between the app and our servers use SSL encryption. Premium users’ iCloud data is protected by Apple’s end-to-end encryption.

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Third-Party Services

1

TelemetryDeck

We use TelemetryDeck for anonymous analytics to improve the user experience. No personally identifiable information is collected.
2

Sentry

Sentry helps us monitor app performance and crashes to ensure stability. It collects technical diagnostic information but does not track personal user data or inventory content.
3

OpenRouter / Google Gemini

OpenRouter routes Gemini-backed requests for image processing and item recognition. This includes multi-item and video analysis, plus eligible single-item requests when Gemini is selected or no Apple provider is available. All requests are authenticated through AIProxy, ensuring your device is authorized to use the service without exposing API keys.
4

Apple Intelligence

On compatible iOS 27 devices, MovingBox may offer Apple’s On Device and Private Cloud Compute providers for single-item analysis. On Device runs on the device. Private Cloud Compute is provided by Apple and requires network access. Apple describes the privacy protections for these services in its own documentation and privacy policy.
5

Apple CloudKit

Premium users’ data is backed up using Apple’s CloudKit framework, which provides secure storage in iCloud with Apple’s privacy protections.
6

RevenueCat and Apple App Store

Apple processes App Store payments. We use RevenueCat to validate purchases, restore subscriptions, determine Pro access, and analyze subscription performance. RevenueCat receives purchase and subscription information and the app user identifier described above. We do not receive your full payment-card details from App Store purchases.
7

Web Purchases: RevenueCat and Stripe

Our web subscription checkout uses RevenueCat Billing with Stripe as its payment processor. RevenueCat manages subscriptions, receipts, and the customer portal. Stripe processes payment-method, billing, and transaction information to complete payments and help prevent payment fraud. These services receive the information needed for web billing; those records can be linked to the App’s subscription record as described above. Stripe’s privacy policy explains its processing of payment information.
8

Apple Ads

When Apple Ads measurement is enabled, RevenueCat exchanges an AdServices attribution token with Apple for attribution information. With our Apple Ads account connected, RevenueCat can also access campaign metadata, such as campaign, ad group, and keyword names, for subscription reporting. This account connection does not change our use of Standard attribution data or introduce an ATT permission request. Apple’s handling of its services is described in Apple’s privacy policy.

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Your Rights

You can access all of your inventory data directly through the app. Everything you’ve added to MovingBox is viewable and editable.
You can delete individual items or your entire inventory data at any time through the app settings.Deleting your inventory or uninstalling MovingBox does not automatically delete subscription or billing records or cancel a subscription. To request deletion of subscription-related data, contact contact@movingbox.ai. We may need information to locate your record and verify your request; please do not send payment-card details.Manage or cancel an App Store subscription in your Apple account settings. For a web subscription, use the customer portal link in your purchase or subscription emails, or contact us for help. Deleting a RevenueCat customer record does not cancel an App Store subscription, but it immediately cancels a subscription billed through RevenueCat Billing. Deletion of RevenueCat records does not by itself establish that all payment records held by Stripe have been erased.
Premium users can export their data in CSV format for portability.

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Data Retention

Once data is deleted, we may not be able to recover it. We recommend exporting your data before deleting your inventory.
  • Local data is retained until you delete it or uninstall the app
  • On-device Apple Intelligence processing stays on the device. For Gemini-backed processing and Private Cloud Compute, the applicable provider’s retention and privacy practices apply.
  • Crash reports are retained for 90 days
  • Subscription and billing records held by RevenueCat and, for web checkout, Stripe are maintained separately from your inventory. We use them to provide and restore paid access, maintain subscription and payment history, and handle purchase-related support. If Apple Ads measurement is enabled, the associated attribution information is also stored with the RevenueCat customer record. Contact us using the details below to request deletion of subscription-related data. Applicable recordkeeping obligations and each provider’s backup and deletion practices may affect what can be removed and when. Subscription cancellation and record deletion have different effects depending on where you purchased, as described under “Delete Your Data.”

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Children’s Privacy

Our App does not knowingly collect information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take immediate steps to delete that information.

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Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by:
  • Posting the new Privacy Policy on this page
  • Updating the “Last updated” date at the top of this policy
  • Sending an in-app notification for significant changes

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Contact Us

Questions about our Privacy Policy?

By using MovingBox, you consent to our Privacy Policy and agree to its terms.