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Find answers to the most common questions about MovingBox below. If you don’t see your question answered here, please contact our support team.

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General Questions

MovingBox is an AI-powered home inventory app that helps you document, organize, and manage your belongings. Using advanced artificial intelligence, MovingBox can identify items from photos, automatically document their details, and help you organize your inventory by location and labels.
Currently, MovingBox is only available for iOS devices. Our mission is to create the best AI-powered home inventory experience for Apple platforms, and we plan to specialize on Apple for the foreseeable future.
MovingBox can be used offline for basic functions like browsing your existing inventory and adding items manually. However, the AI photo recognition feature requires an internet connection to process images. Your data will sync once you’re back online.
Yes, we take data privacy very seriously. Your inventory data is stored locally on your device and can be backed up to your personal iCloud account. Photos are processed securely and not stored on our servers after analysis. For more details, please see our Privacy Policy.

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Subscription & Pricing

MovingBox Pro provides enhanced AI capabilities and advanced features:
FeatureFree TierMovingBox Pro
AI Image Analysis50 scansUnlimited
Photos per Item1 photoUp to 5 photos
AI ResolutionStandardHigh-Resolution (up to 1250x1250px)
AI Modelgpt-4ogpt-5-mini
Bulk Operations✅✅
Document Attachments✅✅
15+ Item Properties✅✅
CSV Export✅✅
MovingBox offers several plans:
  • Free Plan: 50 AI image analyses with 1 photo per item
  • MovingBox Pro Monthly: $4.99/month - Unlimited AI scans, up to 5 photos per item, high-resolution processing
  • MovingBox Pro Annual: $44.99/year - Unlimited AI scans, up to 5 photos per item, high-resolution processing
  • MovingBox Pro Lifetime: $129.99 one-time payment for permanent access to Pro features
All plans include unlimited manual entries and the complete MovingBox feature set.
Yes! New users of our annual plan get a 7-day free trial of all premium features. You can cancel anytime during the trial period and won’t be charged if you cancel before the trial ends.
To cancel your subscription:
  1. Go to your iPhone Settings
  2. Tap your Apple ID at the top of the screen
  3. Tap “Subscriptions”
  4. Find MovingBox in the list and tap it
  5. Tap “Cancel Subscription”
Your premium features will remain active until the end of your current billing period.
No, you won’t lose your existing data if you cancel your MovingBox Pro subscription. However, you’ll be limited to the free tier’s 50 AI analyses and 1 photo per item. Your existing items will remain intact and fully viewable and editable.

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AI Features

Our AI system has a general item identification accuracy rate of over 90% for common household items. Brand/model recognition is approximately 80% accurate when branding is visible. The AI continues to improve over time as our models are updated.For critical items (especially valuable ones), we recommend reviewing the AI-generated information for accuracy.
MovingBox does not store your photos (or any of your personal data) on our servers. When you use the AI recognition feature, your photos are securely processed and immediately deleted after analysis. The only photos stored are those you choose to save as part of your item records, which are stored locally on your device and in your personal iCloud account if iCloud sync is enabled.
While our AI is quite advanced, it may struggle with:
  • Items in poor lighting conditions
  • Very unusual or unique items
  • Items where key identifying features are obscured
  • Very new products that weren’t in the training data
For best results, take photos in good lighting with the item clearly visible. You can always manually edit any details the AI doesn’t get right.
Value estimates are generated based on AI knowledge for similar items, and data may be inaccurate. These estimates are approximate and may not reflect the exact value of your specific item, especially for rare, antique, or limited edition items. For insurance purposes, consider getting professional appraisals for high-value items.

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Data Management

MovingBox uses iCloud backup to automatically sync your data across all your iOS devices signed in with the same Apple ID. Additionally, all data can be exported as a CSV along with a directory of item photos.
Yes! Simply install MovingBox on your new device and sign in with the same Apple ID. Your inventory will sync automatically through iCloud.
You can add an unlimited number of items in both free and pro plans. However, free users are limited to 50 AI image analyses and 1 photo per item. After using all 50 AI analyses, you can still manually add and edit as many items as you want.
To completely delete your data:
  1. Go to Settings > Privacy
  2. Scroll down and tap “Delete All Data”
  3. Follow the confirmation steps
This will permanently delete all your data from your device and iCloud. This action cannot be undone.

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Troubleshooting

Try these steps:
  1. Close and restart the app
  2. Restart your device
  3. Check for app updates in the App Store
  4. If problems persist, try reinstalling the app (your data will be restored from iCloud if sync is enabled)
If issues continue, please contact support with details about your device model and iOS version.
If you can’t take photos within the app:
  1. Check camera permissions in iOS Settings > MovingBox
  2. Restart your device
  3. Ensure you have sufficient storage space
  4. Try using the “Choose from Library” option instead
For better AI recognition results:
  1. Ensure good lighting when taking photos
  2. Center the item in the frame with minimal background clutter
  3. Try manual entry if the AI struggles with unusual items
Remember that AI recognition accuracy is over 90% for common household items, but may struggle with very unusual items or poor lighting conditions.
If AI processing is slow:
  1. Check your internet connection (AI processing requires internet)
  2. Try switching between Wi-Fi and cellular data
  3. Cancel and retry if processing exceeds 30 seconds
  4. Use manual entry temporarily if issues persist
If you’re having issues with iCloud sync:
  1. Ensure both devices are signed in with the same Apple ID
  2. Check that iCloud is enabled in your device settings
  3. Verify you have sufficient iCloud storage
  4. Make sure both devices have an internet connection
  5. Force close and restart the app on both devices
Sync may take a few minutes depending on your internet speed and the size of your inventory.
If you’re missing data:
  1. Check your filters - you might be viewing a filtered subset of your inventory
  2. Try the search function to locate specific items
  3. Check that iCloud sync is enabled and working
  4. Restore from a backup if available
If you still can’t locate your data, please contact our support team.
If items seem to have disappeared:
  1. Check your filters - you may have active filters hiding items
  2. Try the search function to locate specific items
  3. Verify iCloud sync is enabled and working properly
If your MovingBox Pro subscription isn’t working:
  1. Verify your purchase in Settings > Subscription Details
  2. Check that Apple payments are working on your account
  3. Restore purchases by tapping “Restore Purchase” in the paywall, or Settings > Subscription Details
  4. Restart the app after restoring purchases
If you’re experiencing connectivity issues:
  1. Check your device’s internet connection
  2. Try switching between Wi-Fi and cellular data
  3. Toggle Airplane mode on and off
  4. Restart your router if using Wi-Fi
  5. Ensure MovingBox has permission to use cellular data (Settings > MovingBox)
MovingBox uses your Apple ID for authentication and data storage. If you’re having trouble accessing your inventory:
  1. Make sure you’re signed into iCloud with the correct Apple ID
  2. Check your iCloud settings to ensure MovingBox has permission to use iCloud
  3. Verify you have sufficient iCloud storage space
  4. Check your internet connection
If problems persist, please contact our support team.