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We’re here to help you get the most out of MovingBox. If you’re encountering issues or have questions, here’s how to get the support you need.

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Support Options

Email Support

Reach out directly for personalized assistance

Documentation

Browse our comprehensive guides and tutorials

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Email Support

For personalized assistance, you can email us for support:

Support Email:

[email protected]

When emailing support, please include:
  1. Your full name
  2. Your device model and iOS version
  3. A detailed description of the issue you’re experiencing
  4. Screenshots or screen recordings if applicable
  5. Steps to reproduce the issue if possible
Response time: We do our best to respond within 24 hours on business days. However, MovingBox is maintained by a solo developer, and responses may be delayed.

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Documentation

You’re already in our documentation center! Browse the guides in the sidebar to find detailed information about every aspect of MovingBox. Our documentation includes:
  • Step-by-step tutorials
  • Feature explanations
  • Troubleshooting guides
  • Best practices
  • FAQ and common issues
If you can’t find what you’re looking for, use the search bar at the top of the page.

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Common Support Topics

Here are quick links to help guides for frequently requested topics:

Account & Billing

Questions about subscriptions, payments, and account management

Data Sync Issues

Help with syncing data across multiple devices

AI Recognition

Understanding how AI recognition works and improving results

Importing/Exporting

Help with moving your data in and out of MovingBox

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Reporting Bugs

If you encounter a bug in the app, we want to hear about it:
1

Document the Issue

Note what you were doing when the bug occurred and any error messages you saw
2

Check Known Issues

Check our troubleshooting guide to see if it’s a known issue with a solution
3

Report the Bug

Use the in-app reporting tool (Profile > Help & Support > Report a Bug) or email [email protected] with “BUG REPORT” in the subject line
4

Include Details

Be sure to include your device model, iOS version, app version, and steps to reproduce the issue
We take bug reports seriously and prioritize fixes based on severity and how many users are affected.

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Feature Requests

Have an idea for improving MovingBox? We’d love to hear it:
  1. Email [email protected] with “FEATURE REQUEST” in the subject line
  2. Be as specific as possible about what you’re suggesting and why it would be valuable
We review all feature requests and use them to inform our product roadmap.

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Self-Help Resources

Before contacting support, you might find these resources helpful:

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SLA

We will make every conceivable effort to respond to requests in a timely manner. However, MovingBox is maintained by a solo developer, and full support responses may be delayed.