> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movingbox.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Feedback

> Get help with MovingBox and share your feedback to help us improve

We're here to help you get the most out of MovingBox. Whether you're encountering issues, have questions, or want to share feedback, here's how to get in touch.

## Support Options

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope">
    Reach out directly for personalized assistance
  </Card>

  <Card title="Documentation" icon="book">
    Browse our comprehensive guides and tutorials
  </Card>

  <Card title="Social Media" icon="share-nodes">
    Connect with us on social platforms
  </Card>

  <Card title="Beta Program" icon="flask">
    Help shape the future of MovingBox
  </Card>
</CardGroup>

## Getting Support

### Email Support

For personalized assistance with issues or questions:

<div className="bg-gray-100 dark:bg-gray-800 p-4 rounded-md mb-4">
  <p className="font-bold">Support Email:</p>
  <p>[support@movingbox.ai](mailto:support@movingbox.ai)</p>
</div>

When emailing support, please include:

1. Your full name
2. Your device model and iOS version
3. A detailed description of the issue you're experiencing
4. Screenshots or screen recordings if applicable
5. Steps to reproduce the issue if possible

**Response time:** We do our best to respond within 24 hours on business days. However, MovingBox is maintained by a solo developer, and responses may be delayed.

### Documentation

You're already in our documentation center! Browse the guides in the sidebar to find detailed information about every aspect of MovingBox.

Our documentation includes:

* Step-by-step tutorials
* Feature explanations
* Troubleshooting guides
* Best practices
* FAQ and common issues

If you can't find what you're looking for, use the search bar at the top of the page.

### Common Support Topics

Here are quick links to help guides for frequently requested topics:

<CardGroup cols={2}>
  <Card title="Account & Billing" icon="credit-card" href="/03-support/faq#subscription--pricing">
    Questions about subscriptions, payments, and account management
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/03-support/faq#troubleshooting">
    Solutions to common technical issues
  </Card>

  <Card title="AI Recognition" icon="brain" href="/01-getting-started/core-features#ai-powered-item-recognition">
    Understanding how AI recognition works and improving results
  </Card>

  <Card title="Data Management" icon="database" href="/03-support/faq#data-management">
    Help with backups, sync, and data transfer
  </Card>
</CardGroup>

### Self-Help Resources

Before contacting support, you might find these resources helpful:

* [FAQ](/03-support/faq) - Answers to frequently asked questions and troubleshooting
* [Core Features](/01-getting-started/core-features) - Learn about all MovingBox capabilities
* [How-To Guides](/02-how-to/app-navigation) - Step-by-step instructions for common tasks

## Reporting Bugs

If you encounter a bug in the app, we want to hear about it:

<Steps>
  <Step title="Document the Issue">
    Note what you were doing when the bug occurred and any error messages you saw
  </Step>

  <Step title="Check Known Issues">
    Check our [FAQ](/03-support/faq#troubleshooting) to see if it's a known issue with a solution
  </Step>

  <Step title="Report the Bug">
    Email [support@movingbox.ai](mailto:support@movingbox.ai) with "BUG REPORT" in the subject line
  </Step>

  <Step title="Include Details">
    Be sure to include your device model, iOS version, app version, and steps to reproduce the issue
  </Step>
</Steps>

<Note>
  We take bug reports seriously and prioritize fixes based on severity and how many users are affected.
</Note>

## Sharing Feedback

Your feedback helps us make MovingBox better for everyone. We're constantly working to improve the app, and your insights and suggestions play a crucial role in our development process.

For detailed feedback or feature suggestions:

#### In-App Feature Request Submission

Navigate to **Settings > Request a Feature** and complete the form.

#### Email

Email [feedback@movingbox.ai](mailto:feedback@movingbox.ai)

To help us process your feedback effectively, please include:

* A clear subject line indicating the nature of your feedback
* Your device model and iOS version
* The app version you're using (found in Settings > About)
* Detailed description of your suggestion or experience
* Screenshots or recordings if applicable

### Connect on Social Media

Share your experience and stay updated:

<CardGroup cols={4}>
  <Card title="X (Twitter)" icon="x-twitter" href="https://x.com/MovingBoxAI">
    @movingboxapp
  </Card>

  <Card title="Instagram" icon="instagram" href="https://www.instagram.com/movingbox.ai/">
    @movingboxai
  </Card>

  <Card title="Bluesky" icon="bluesky" href="https://bsky.app/profile/movingbox.ai">
    @movingbox.ai
  </Card>

  <Card title="YouTube" icon="youtube" href="https://www.youtube.com/@MovingBoxAI">
    @MovingboxAI
  </Card>
</CardGroup>

## Types of Feedback We're Looking For

### Feature Requests

Have an idea for something new? We want to hear about it! Please include:

* A clear description of the feature
* Why you think it would be valuable
* How you envision it working
* Any examples of similar features in other apps you like

### Usability Improvements

Help us make MovingBox more intuitive:

* Areas where you found the workflow confusing
* Steps that could be streamlined or simplified
* Interface elements that could be clearer
* Accessibility concerns or suggestions

### General Experience Feedback

Share your overall experience:

* What you love about MovingBox
* What could be better
* How MovingBox has helped you
* Stories of how you use the app

If you're enjoying the app, don't forget to [leave us an App Store reivew](https://apps.apple.com/us/app/movingbox-ai-home-inventory/id6742755218)!

## Beta Testing Program

Want to help shape MovingBox even more directly? Join our beta testing program:

<Steps>
  <Step title="Sign Up">
    Visit [movingbox.ai/beta](https://movingbox.ai/beta) to register your interest
  </Step>

  <Step title="Get Selected">
    If selected, you'll receive an email with instructions to join via TestFlight
  </Step>

  <Step title="Test New Features">
    Get early access to new features before they're released publicly
  </Step>

  <Step title="Provide Direct Feedback">
    Share your thoughts directly with our development team
  </Step>
</Steps>

<Warning>
  Beta versions may contain bugs or unfinished features. We recommend beta testers maintain a backup of their inventory data.
</Warning>

## Thank You!

We genuinely appreciate the time you take to reach out for support or share your thoughts with us. Your feedback is instrumental in making MovingBox the best home inventory app available.

<div className="bg-primary-100 dark:bg-primary-900 p-4 rounded-md">
  <p className="font-bold">From the MovingBox Team:</p>

  <p>
    "I started MovingBox with the mission to build the best (and easiest) home inventory experience for Apple platforms. Thank you for being part of our journey!"
  </p>
</div>